The figures at the top of the page are our performance statistics from the last financial year, the graphic below this is from an independent survey of tenants of residents in 2014.

 

Performance

Performance

Current Rents Arrears

4.61%

Performance

Calls answered in 30 seconds

89.65%

Performance

Repairs completed on time

99.96%

Performance

Repairs completed on first visit

93.81%

Performance

Satisfaction with repairs

99.91%

Performance

Time To Relet Property

20.59

How we are performing

How we are performing

Value for money

81.4%

How we are performing

Services Provided

85.5%

How we are performing

Neighbourhood

83.9%

How we are performing

Repairs Service

81.8%

How we are performing

Quality of your home

85.6%