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We expect you to:
- Keep the inside of your home well decorated
- Do any repairs that you are responsible for
- Tell us straight away when you need a repair that is our responsibility
When a repair is our responsibility, we can sort out your repair quicker when you tell us:
- As much information as possible
- When you will be home
- Contact phone numbers – daytime and evening
For smaller jobs, you can use our Handyperson Service.
All our staff and contractors carry identification, but if you are not sure about their identity please call us to check. You can also set up a password which any visitor to your property must tell you before you let them in.
Request a repair
There are several ways you can request a repair, including visiting your local Willow Park office.
You can write to the following address:
Customer Services Team
Willow Park Housing Trust
34 Benchill Road
Benchill
Wythenshawe
M22 8LF
Phone us
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Call Customer Services |
8am until 6pm |
0800 6335500 Alternatively, mobile phone users may prefer to use 0161 946 0055 |
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Out of Hours Emergency Repairs |
6pm until 8am |
0800 7310614 Alternatively, mobile phone users may prefer to use 0161 946 9502 |
Text
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Text us on 86688, but make sure you start your message with the word WILLOW. The text will be charged at your standard network rate. Please do not text us if you need an emergency repair. |
Online
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Already Registered? | Access your information. |
| Need to Register? |
To log a repair online sign up to our customer information service. To register please phone 0800 633 5500 or call in at any of our offices. For non-emergency repairs. |
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'Repairs & Improvements' section of the Tenant Handbook |
