CCTV Service

Diversity Team CCTV Room CCTV poster

CCTV Service

We provide a Closed Circuit Television (CCTV) Service to help secure a safer environment for our residents, to reduce crime and the fear of crime in the area, to reduce incidents of Anti-Social Behaviour, criminal damage, vandalism and graffiti and to support the elderly and vulnerable residents living in the area.

The CCTV Service operates 24 hours a day, 7 days a week 365 days a year. You can contact the CCTV suite directly by:

         Telephone: 0161 946 9501

         email: cctv@wchg.org.uk

 

 

Camera Locations

We have 257 CCTV cameras throughout Wythenshawe, both functional dome and static cameras. All these cameras are clearly identified by warning signs and are located in the following areas

         Wythenshawe Community Housing Group

         8 shopping parades

         Community buildings

         Open spaces e.g. parks

         High rise properties and sheltered accommodation

         Sharston Industrial Estate

         Manchester College

         Southway Housing Trust

We have additional remote cameras that can be installed inside a property

 

CCTV's role

         To proactively monitor all cameras to detect crime and anti-social behaviour.

         Answering telephone calls for the Neighbourhood Warden Service

         Running the Concierge Service at multi-storey flats, sheltered blocks and other homes with door entry systems.

         We operate an out of hours emergency service at weekends and after 6:00pm on weekdays until 8:00am the following morning.

All CCTV Staff are fully trained SIA Licensed operators and they are fully vetted.

 

Reporting criminal behaviour

The CCTV staff will zoom in on camera, capture the incident and contact the emergency services if necessary. They will log all incidents that are reported to them or detected by CCTV.

 

Sharing information

Our CCTV service works with a number of different partners and agencies. Depending on the nature of the information that CCTV gather, they will forward it to:

         Greater Manchester Police

         Fire Service

         Ambulance Service

         WCHG Neighbourhood Wardens

         WCHG Nuisance Team

         Alternative WCHG services e.g. Repairs

         Environmental Services

         Manchester City Council

         Department of Work and Pensions

         Local businesses

The CCTV control room is regularly used by local Police officers to monitor areas of criminal activity and gather intelligence. The CCTV service and Neighbourhood Wardens have also provided valuable support to the police, leading to a number of arrests in relation to various crimes. These include:

         Firearms incidents

         Attempted murders

         Serious assaults

         Drug related crimes

         Vehicle crimes

         Public disorder offences

         Armed robbery

 

 

24 hour service

All our CCTV cameras record 24 hours a day so, if we do miss something we can look at footage from the past 30 days, to see if an incident was caught on film. Footage is destroyed after 30 days.

 

Access to footage

There are very strict rules about who, how and why CCTV footage can be viewed. GMP can request footage when an incident has been reported to them and believe it will help with their enquiries (WCHG Footage request form )

 

Community Safety Team

Our CCTV service is part of our Community Safety Team including the Neighbourhood Wardens and the Nuisance Team.

CCTV staff pass on information to the Neighbourhood Warden patrols about

 

         Residents requesting a Neighbourhood Warden visit

         Residents providing information of crime and/or anti-social behaviour

         Police information regarding crime or anti-social behaviour hotspots

         Incidents captured on CCTV that the Neighbourhood Wardens may be able to attend

 

Case building

All the information is passed to our Nuisance Team who build nuisance cases against perpetrators of crime and anti-social behaviour in our area. The Nuisance Team can use the information as evidence to take the necessary action against Wythenshawe Community Housing Group residents and non- residents.

 

CCTV service standards  

         All staff are licensed by the Security Industry Authority

         Requests for footage by GMP will be provided within 24 hours

         All technical faults will be investigated within 1 working day

         90% of faults will be repaired within 5 working days

         All incoming calls to be answered within 20 seconds

 

Contacting CCTV staff

Tenants often feel frightened to report ASB/other crime to the CCTV Suite but rest assured all calls are treated confidentially and you do not have to give your name if you don't want to

The CCTV Control Room can be contacted on 0161 946 9501 / Email: CCTV@wchg.org.uk

 

You can report any of the following issues:

 

         Noise Nuisance

         Anti-Social Behaviour

         Vehicle Nuisance

         Environmental Issues (Littering/Fly Tipping)

         Any other Crime

         Off Road Bikes

         Verbal/Threatening Behaviour

 

If it is an emergency please contact the Police on 999 or 101 for other minor incidents ( GMP website)

 

We welcome your feedback on our CCTV service so please feel free to and email it back to us.

 

 

PDF FileCCTV/Concierge service questionnaire (PDF, 27 KB)

PDF FileCCTV Code of Practice (PDF, 232 KB)

Word DocumentFootage Request Form (DOC, 82 KB)

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