Comments and Compliments
Values

We want to provide good quality services for everyone and we like to know when we do, when we do not or when you just think there might be something that you would like us to know. If we do not know about these things then we cannot keep on getting better or make things right.

This page tells you about our feedback process and how you can let us know what you think and what you can expect when you do. We will also let you know how your feedback has helped us through our newsletters, website and reception areas.

Let us know if:

We have done something particularly well

You have a suggestion about how we can do something better

You are unhappy with our service ( i.e a complaint)

 

You can contact us in many ways to give us your feedback

Call our customer services team on:

0300 111 0000 (Parkway Green tenants)

0800 633 5500 (Willow Park tenants)

They will try and help you straight away.

You can email us direct on customerenquiries@wchg.org.uk

 

Or leave us a message on Facebook or Twitter

Twitter: @wythenshawe_chg

Facebook: Wythenshawe Community Housing Group

 

Alternatively you can write to us or fill in the form at the back of this leaflet and return it to any of our offices or post to:

Customer Access Manager

Wythenshawe Community Housing Group

8 Poundswick Lane

Wythenshawe

Manchester

M22 9TA

 

Compliments

We are committed to providing high-quality services and it is always good to know when we have achieved this. When you do we will make the sure the person involved knows and we will record it to ensures it helps us to continue to improve our services.

Comments

We love to hear about any ideas or suggestions or just your opinion on how we could improve our services, if you make a comment it will be recorded and used to help us when reviewing our policies and how we provide or services and if we make any changes based on your comments we will write and let you know. Fill in our online form  

Other ways to share your feedback

We need people to help us improve our services by completing surveys, attending meetings and monitoring services we deliver. If you are interested in getting involved to help us improve the service we deliver to you, please contact our involvement team on: 0161 946 6369 or email: getinvolved@wchg.org.uk

We may choose to publish your feedback but we will never disclose your name or address.  View recent compliments.

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