Contact Us

Getting in touch with us is simple. You can either:

Phone us 



Opening Hours


Customer Service 

Call centre


For repairs, general enquiries, complaints, rent and service charge payments. Including out of hours emergency repairs.

8am 6pm

Monday to Friday


0800 633 5500  

Alternatively, mobile phone users may prefer to use

0161 946 0055

Rehousing Enquiries

 Manchester Move Logo


For rehousing enquiries and supporting information. 

8am 6pm

Monday to Friday


0800 633 5500  

Alternatively, mobile phone users may prefer to use

0161 946 0055

Rent Payment 

MasterCard and Maestro logos




An automated rent payment facility by debit or credit card.   It can also be used to pay service charges.

24 hours


0161 946 9595


Neighbourhood Wardens Helpline

  Warden speaking to local boy


All calls are answered by CCTV and Concierge Team who will contact the wardens for you.

1pm til 10pm

Every day


0161 946 9501/9502


Email us

Keyboard You can send us your enquiry using our online form.  Please provide us with as much information as you can to help us deal with your enquiry as quickly as possible

Facebook and Twitter

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Text us

i-phone You can text us with any enquiries or requests.  You will be charged at your normal network rate. The text will be responded to by Customer Services, and will be acknowledged  by the next working day. The number to text is 86688. You must precede the text with the word WILLOW.  If WILLOW is missed out or spelled incorrectly the message won't get through.

By post

Please send your enquiries to:

Customer Services Manager
Willow Park Housing Trust
8 Poundswick Lane
M22 9TA

Make an appointment

Its a good idea to make an appointment if you want to see your Housing, Rent or Nuisance Officer.  You can meet them at your local office or they can visit you at home.  If you need to talk about something urgently, we have a Duty Officer that you can talk to the same day.

Call at our offices

Willow Park House Portway Office Greenwood Road Office The Enterprise Centre

Wythenshawe House
8 Poundswick Lane
M22 9TA

Portway Office
294 Portway
Woodhouse Park
M22 1TG

Greenwood Rd Office
(Not open to the public)
Greenwood Road
M22 9HD

Former Benchill Office
Now reopened as:
The Enterprise Centre
34 Benchill Road
M22 8LF

Our offices are open for rent, service charge and council tax payments, reporting repairs and any general enquiries. You can also make an appointment with Rent, Housing and Nuisance Officers. Alternatively phone us on 0800 633 5500.

Our offices are open 9am to 5pm Monday to Friday but close at 2pm on Wednesdays.  View a map of our office locations.

If you are unhappy and wish to make a complaint, please read our Complaints procedure.

If you are pleased with something we have done, please tell us here.

Customer Services tenant handbook cover

'Customer Services' section of the Tenant Handbook

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