What is hate crime?

Police tape
Hate crime is any criminal offence or behaviour deliberately intended to harm or intimidate a person.† It is often motivated by prejudice on the ground of race, colour, national origin, ethnic origin, religion, gender, disability or sexual orientation.

It can take many forms including:

  • physical assault, damage to property, offensive graffiti, arson
  • verbal threats, offensive letters, abusive or obscene phone calls, intimidatory gangs, malicious complaints
  • offensive leaflets and posters, abusive gestures, rubbish-dumping outside your home or through a letterbox, bullying at school or work

The Trust takes a zero tolerance approach towards all hate crimes in our community and will take all possible steps to eradicate such acts through the appropriate use of legislation, policies and procedures.

We are determined to stop hate crimes in the Willow Park area.† We will take legal action against any tenant who acts like this, or who lets people living with them or visiting them act like this.† Anyone who commits a hate crime is breaking their Tenancy Agreement.


The effects

The effects of hate crime vary, but often include:

  • Anger and fear of repeat attacks
  • Depression and worsening of existing health conditions, including mental health issues
  • A financial burden, for example, having to replace and repair vandalised property or having to take time off work.†
  • Victims changing their personal appearance, accommodation and, or daily patterns to avoid being victimised.

Policy and Procedure

Willow Park believes that members of our community have the right to be treated with respect and dignity, irrespective of their race, religion, ethnic origin, gender, disability or sexual orientation.† Therefore, hate crimes will be dealt with seriously and as a priority.

We will deal with all incidents in a sensitive manner and we can provide support in a number of ways:

  • Respond within 24 hours of you reporting your harrassment
  • Arrange emergency repairs or remove graffiti
  • Inform the police - with your approval
  • Lend you a mobile phone for emergencies - if you do not already have one
  • Taking legal action against the alleged perpetrator
  • Provide housing advice and guidance on rehousing issues
  • Identifying any additional support services that may be appropriate to use
  • Provide extra†security measures - CCTV or lighting

If you would like to speak to somebody about hate crime, please contact our Customer Services Team on 0800 633 5500.


Action against perpetrators

If we have enough evidence, we will take action against the people harassing you.† The action we take will depend on the severity and nature of the harassment:

  • Where the victim is in danger, we will pursue legal action immediately against the people responsible
  • In most situations, we will talk to the person responsible first and tell them if they donít stop they could face legal action.† If they keep harassing you, we will start legal action.

PDF FileRacial Harrassment Policy (PDF, 44 KB)

PDF FileHarassment of People with Disabilities and Mental Health Difficulties Policy (PDF, 56 KB)

PDF FileLesbian, Gay, Bi-Sexual and Transgender Policy (PDF, 36 KB)

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