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If you’ve just moved into your new home we know there are a lot of things to remember. Even if you’ve been in your home for a while there are probably a few things you don’t know about where you live or some of the services we provide. That’s why we’ve produced this Tenant Handbook.
Each section gives a little more information about your Willow Park Housing Trust home and your neighbourhood.
We’ll show you all the things we can do for you and tell you how you can get in touch with us. We’ll tell you how your tenancy works and explain how you can get involved with making the Willow Park area an even better place to live.
We hope you’ll keep this handbook handy as there’s lots of really useful and important things in it that will help you make the most of your Willow Park home.
Different formats
If you require assistance with:
- translation of this handbook into another language
- large print
- braille
- printed version
- audio copy
please contact the Customer Services Team on 0800 633 5500 or call into your local office and they will ensure that you get the support you need.
Alternatively, you can download the different sections below:
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About Us We are a Registered Social Landlord and are regulated by the Tenant Services Authority. Our aim is to provide you with good quality housing and make East Wythenshawe a better place to live and work. |
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Customer Services When you rented your home from us you became a tenant of Willow Park Housing Trust. Because we look after your home and neighbourhood and supply you with different services, you also became our customer. Therefore we want to give you the best possible customer service we can. |
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Moving into your new home When you signed your tenancy agreement you completed a lot of forms and you were given a lot of information about your new home. We know that there is a lot to remember and sort out when you move in, so we wanted to give you a few reminders. |
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Your tenancy When you rented your home from us you signed a legal document called a Tenancy Agreement. This document sets out all the terms and conditions of your tenancy, it tells you what you should expect from us and what we expect from you. |
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Money Matters Making sure you have enough money to pay your rent, buy food and pay your bills is very important. Running a home means you must know how much you need to spend each week to cover these basics and how much money you will have left over. |
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Repairs and Improvements Looking after your home is very important. By keeping it clean and making sure it doesn’t get damaged, it will be a safe and secure place to live. Sometimes though, accidents happen or things break or just stop working. That is when you need to know how to put things right. |
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Your neighbourhood Your neighbourhood starts as soon as you step outside your front door. It includes gardens, open spaces, shops and offices, roads and pavements, garage sites and grassed areas, parks and play areas. We are working with Manchester City Council to make sure your neighbourhood is a safe and pleasant place to live. |
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Community safety Making your community safe for you is a top priority for Willow Park Housing Trust. Stopping nuisance behaviour, anti-social behaviour and harassment are a vital part of our work to make your neighbourhoods a good place to live. |
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Have your say Sometimes when we write to you or talk to you we might call you our customer. What does that mean? You are our customer if you use any of our services. You can be a customer if you are a tenant or leaseholder, or a former tenant who has bought your home from us. You could also be a private resident or you are on the housing waiting list. |
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Allocations and lettings When you want a new Willow Park Housing Trust home we will do everything we can to find one for you as quickly as possible. It doesn’t matter if you want to rent from us for the first time or if you are already a tenant, we’ll do our best to help. |
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Useful local contacts In this section are the names, addresses and phone numbers of local organisations you might need. There are emergency contacts, Benefit Offices, Citizens Advice Bureaus, Police, Young People’s Services and many, many more. |
