Giving Us Feedback
Complaints Procedure

If you are unhappy with a service that you have received from us, we would like you to tell us so that we can try and put things right.

Comments and Compliments

We welcome residents feedback and would appreciate any comments or compliments you wish to make about our service.

What our customers say about us

Some examples of what our customers are currently saying about Willow Park and its services

Do you have an idea to improve the service we provide to you?

We welcome ideas from our customers about the way we deliver services and would like to hear from you. The Customer Service Improvement Scheme is your chance to tell us how we can improve the service we provide to you.

Habitual Complaints

Itís important to us that our tenants and customers can contact us and let us know their feedback or make a complaint and we take this feedback good or not so good seriously and we use it to improve the services we provide to all of our tenants, we do however expect that when feedback is given or someone contacts us that they do so in a reasonable manner and allow us a reasonable length of time to respond to it.