Complaints and Praise
If you are unhappy with a service that you have received from us, we would like you to tell us so that we can try and put things right.
We welcome residents feedback and would appreciate any comments or compliments you wish to make about our service.
Some examples of what our customers are currently saying about Willow Park and its services.
We welcome ideas from our customers about the way we deliver services and would like to hear from you. The Customer Service Improvement Scheme is your chance to tell us how we can improve the service we provide to you.
It’s important to us that our tenants and customers can contact us and let us know their feedback or make a complaint and we take this feedback good or not so good seriously and we use it to improve the services we provide to all of our tenants, we do however expect that when feedback is given or someone contacts us that they do so in a reasonable manner and allow us a reasonable length of time to respond to it.
What you can expect when you contact us.