Ways to Contact Us
Please note that calls to our customer services team are recorded and we may use these calls for training and coaching purposes. We may also use these calls to help us investigate complaints and to protect our staff in cases where unacceptable behaviour is displayed by a caller.
When you call us we will aim to answer your call as quickly as possible and we aim to sort your query out then and there if we can. If you want to see how we are doing in meeting these standards please click here.
For repairs, general enquiries, re-housing enquiries, complaints, rent and service charge payments:
0800 633 5500 ( Free from a landline or mobile) or 0300 111 0000 ( Local rate from a mobile)
Opening Hours: 8am – 6pm Monday to Friday
You can also use these numbers to report an emergency ( where there is a danger to health and safety) outside these hours.
Automated rent payment facility by debit or credit card (can also be used to pay service charges):
0161 946 9595
Open 24 hours a day.
24hr CCTV / Neighbourhood Wardens
All calls are answered by the CCTV Team who will contact the wardens for you:
0161 946 9501
Neighbourhood Wardens work between 1pm – 9:45pm seven days a week
Or via our online form
You can send us your enquiry using our online form. Please provide us with as much information as you can to help us deal with your enquiry as quickly as possible or email direct to firstname.lastname@example.org
Please send your enquiries to:
Customer Services Manager
Willow Park Housing Trust
8 Poundswick Lane
It’s a good idea to make an appointment if you want to see your Housing, Rent or Nuisance Officer. You can meet them at your local office or they can visit you at home. If you need to talk about something urgently, we have a Duty Officer that you can talk to the same day.
Our offices are open for rent, service charge , reporting repairs and any general enquiries. You can also make an appointment with your Rent, Housing and Nuisance Officers. Alternatively phone us Customer Services.
Our offices are open 9am to 5pm Monday to Friday but close at 2pm on Wednesdays. View a map of our office locations.
If you are unhappy and wish to make a complaint, please read our complaints procedure.
If you are pleased with something we have done, please tell us here.