My Home

Independent Living

Accommodation for Older People Generally people who are offered accommodation for older people, apply for sheltered housing and are

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Trees

Trees

Maintenance of trees We are very fortunate that there are many mature trees in Wythenshawe, however ensuring trees are

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Fencing

Fencing

Front garden fencing It is anticipated that all homes that require repairs or replacement fencing to the front and

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Gardening service

Concessionary Gardening Service

We have extended our Grounds Maintenance Team and introduced an Concessionary Gardening Service to help tenants who are not

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New bathroom

Regeneration Programme

Improvement Programme Achievements The planned maintenance and capital improvement programme has been ongoing since the original Willow Park stock

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DIY blueprints

DIY Improvements

New tenants Most new tenants sign a Starter Tenancy agreement and if this applies to you, then you are

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Paint

Decorating

Our Responsibility Most properties that the Group let will not usually be decorated. We will make sure that any

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Useful Tips

As a tenant, you are responsible for keeping the inside of your home in good condition. To help you

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Useful Videos

Thaw and Prevent Frozen Condensate Pipes The discharge pipe on your central heating boiler can freeze in cold weather,

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Asbestos in the Home

Asbestos Management All our front line staff have regular asbestos training to identify and manage asbestos in our homes

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Going away

Going away

If you are going to be away from home, either on holiday, with work or just visiting friends you

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Broken pipe

Blockages and Overflows

Clearing a sink or bath blockage Bail out most of the water using a suitable container. Hold a rag

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Central heating

Central Heating

How to set a digital timer Check the clock is showing the correct time. If not, put the timer

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Loss of light

Loss of Light or Power

Fuse or trip switch Check your consumer unit or fuse box: it will either have fuses or trip switches.

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Pipe

Burst or Frozen Pipes

When pipes leak Place a dish or bowl underneath the leak. Pull back any carpets and lay down newspapers

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Radiator

Radiator Problems

Bleeding a radiator If the top part of a radiator is cold, this is because air is trapped in

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Condensation

Condensation

Follow these tips to cut condensation and drive out damp and mould. Produce less moisture Some ordinary daily activities

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Checklist

Home Checklist

When you move in to your new home, it’s a good idea to get to know how your heating

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Exchange Your Home

Swapping with another tenant Most tenants have the right to exchange their home with another Willow Park tenant or

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Downsize

Is your home too big for you? If your children have grown up and left home, your Willow Park

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Tenancy Support Service

Our Tenancy Support Service provides expert assistance so it’s easier for you to manage your tenancy. You can use

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Changing your tenancy

Changing your name If your name has changed for any reason, you need to tell us. Your tenancy will

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Terminating your tenancy

You have the right to stay in your home so long as you keep to the conditions of your

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Rules of your tenancy

This is what we expect from you: You must live in the property as your main home. You must

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Tenancy Fraud

Do you know someone who: Is subletting or renting out their Willow Park home without permission? Is not using

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Taking over a tenancy

There are certain circumstances where a tenancy can be changed from one person to another or from joint tenants

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Joint tenancies

Becoming a joint tenant A joint tenant is someone who has their name on the tenancy agreement, has equal

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Ending your tenancy

Ending Your Tenancy

If you want to end your tenancy at a property you need to give at least 4 weeks notice

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Flowers

When a tenant passes away

We understand that when someone dies it is a very difficult time for family and friends. We will try

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Neighbourhood

Starter Tenancies

All new tenants to Willow Park Housing Trust are issued with a starter tenancy. A starter tenancy or Assured

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Aids and adaptations

Adaptations are things which could help you in or around your home and assist you with your independence. All

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Pets

Pets and animals

Your Tenancy Agreement tells you the rules about keeping pets in your home. If you are allowed to keep

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Downsize or exchange

Downsize Your Willow Park home may be too big for you. Perhaps you would like to move to a

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House

Your tenancy

Starter Tenancies A starter tenancy is the tenancy that you will have for the first twelve months of your

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