My Home
Independent Living
Accommodation for Older People Generally people who are offered accommodation for older people, apply for sheltered housing and are
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Trees
Maintenance of trees We are very fortunate that there are many mature trees in Wythenshawe, however ensuring trees are
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Fencing
Front garden fencing It is anticipated that all homes that require repairs or replacement fencing to the front and
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Concessionary Gardening Service
We have extended our Grounds Maintenance Team and introduced an Concessionary Gardening Service to help tenants who are not
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Regeneration Programme
Improvement Programme Achievements The planned maintenance and capital improvement programme has been ongoing since the original Willow Park stock
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DIY Improvements
New tenants Most new tenants sign a Starter Tenancy agreement and if this applies to you, then you are
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Decorating
Our Responsibility Most properties that the Group let will not usually be decorated. We will make sure that any
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As a tenant, you are responsible for keeping the inside of your home in good condition. To help you
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Thaw and Prevent Frozen Condensate Pipes The discharge pipe on your central heating boiler can freeze in cold weather,
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Asbestos in the Home
Asbestos Management All our front line staff have regular asbestos training to identify and manage asbestos in our homes
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Going away
If you are going to be away from home, either on holiday, with work or just visiting friends you
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Blockages and Overflows
Clearing a sink or bath blockage Bail out most of the water using a suitable container. Hold a rag
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Central Heating
How to set a digital timer Check the clock is showing the correct time. If not, put the timer
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Loss of Light or Power
Fuse or trip switch Check your consumer unit or fuse box: it will either have fuses or trip switches.
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Burst or Frozen Pipes
When pipes leak Place a dish or bowl underneath the leak. Pull back any carpets and lay down newspapers
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Radiator Problems
Bleeding a radiator If the top part of a radiator is cold, this is because air is trapped in
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Condensation
Follow these tips to cut condensation and drive out damp and mould. Produce less moisture Some ordinary daily activities
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Home Checklist
When you move in to your new home, it’s a good idea to get to know how your heating
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Swapping with another tenant Most tenants have the right to exchange their home with another Willow Park tenant or
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Is your home too big for you? If your children have grown up and left home, your Willow Park
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Tenancy Support Service
Our Tenancy Support Service provides expert assistance so it’s easier for you to manage your tenancy. You can use
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Changing your tenancy
Changing your name If your name has changed for any reason, you need to tell us. Your tenancy will
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You have the right to stay in your home so long as you keep to the conditions of your
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Rules of your tenancy
This is what we expect from you: You must live in the property as your main home. You must
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Do you know someone who: Is subletting or renting out their Willow Park home without permission? Is not using
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There are certain circumstances where a tenancy can be changed from one person to another or from joint tenants
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Joint tenancies
Becoming a joint tenant A joint tenant is someone who has their name on the tenancy agreement, has equal
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Ending Your Tenancy
If you want to end your tenancy at a property you need to give at least 4 weeks notice
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When a tenant passes away
We understand that when someone dies it is a very difficult time for family and friends. We will try
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Starter Tenancies
All new tenants to Willow Park Housing Trust are issued with a starter tenancy. A starter tenancy or Assured
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Aids and adaptations
Adaptations are things which could help you in or around your home and assist you with your independence. All
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Pets and animals
Your Tenancy Agreement tells you the rules about keeping pets in your home. If you are allowed to keep
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Downsize or exchange
Downsize Your Willow Park home may be too big for you. Perhaps you would like to move to a
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Your tenancy
Starter Tenancies A starter tenancy is the tenancy that you will have for the first twelve months of your
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