Community Trigger

What is it?

The Community Trigger is a process that members of the community can use to require the Community Safety Partnership made up of the Council, Greater Manchester Police, Fire and Rescue Service, Probation and Health to review their responses to complaints of anti social behaviour. It is also intended to include Registered Housing Providers (social landlords) in the Community Trigger Trial.

The Trigger is designed to ensure that we work together to try to resolve your complaint of anti social behaviour. We will do this by talking about the problem, sharing information and acting together to direct our resources to try to resolve the complaint.

The Trigger is to be used if you believe there has been a failure to respond to your complaints.

The Trigger does not replace individual organisations complaints procedures or your opportunity to complain to the Ombudsman or Independent Police Complaints Commission, which you can use if you are unhappy about the service you have been provided by an individual officer or service.

How do I trigger?

The Community Trigger can be accessed by the following ways:

If you (as an individual) have complained to the Council, Greater Manchester Police or/and a Registered Housing Provider (social landlord) 3 times about separate incidents in the last 6 months and you consider there has been no action taken.

Or

If 5 individuals in the local community have complained separately to the Council, Greater Manchester and/or Registered Housing Provider (social landlord) in the last 6 months about similar incidents of anti social behaviour and they consider no action has been taken.

To use the Community Trigger you can either fill in a form on line, write a letter or telephone (details below).

You will need to provide details of each time you’ve complained, to who (name, organisation and/or Incident Reference Number) and information about the anti social behaviour.

If you have an ongoing complaint that is being dealt with by one of the organisations your case is not appropriate for the Community Trigger.

What can I expect?

Once you have asked for a Community Trigger, the single point of contact Rebecca Bryant ASB Services Lead, Neighbourhood Services will ask agencies involved to provide details of your complaints and actions that they have considered and taken.

A meeting will take place between the appropriate agencies which may include Greater Manchester Police, Manchester City Council, the Registered Housing Provider and other partners (if they are involved) to discuss the anti social behaviour, what actions have been considered and taken. The group will review how the Partnership has responded and make recommendations on how the problem can be resolved.

A response will be sent to you by Sean McGonigle, Assistant Chief Executive, Neighbourhoods on behalf of the Community Safety Partnership, detailing action taken and also suggestions on how the Partnership can attempt to resolve the anti social behaviour.

If you are unhappy with the Partnership response, during the Community Trigger Trial, you can request a further review from Vicky Rosin, Deputy Chief Executive, Chair of the Community Safety Partnership.

Website: Making Manchester Safer

Telephone: 0161 234 4612

Address:
Community Safety Partnership,
P.O.Box 532,
Manchester,
M60 2LA.