If you want to end your tenancy at a property you need to give at least 4 weeks notice in writing.
If you are not sure of the exact date that you will be leaving your property you should still give notice and then contact your Tenancy Management Coordinator to extend your notice period if you need to.
You can use our online form to give notice or you can put in writing what you intend to do and send or deliver it to one of our offices.
After giving notice
When you give us 4 weeks notice to terminate a tenancy, our Tenancy Management Coordinator will visit the property within 5 working days. This is so that an inspection can be carried out at your property. You will be asked where you are moving to and also your reasons for moving.
Handing in your keys
You must hand in all the keys to the property at one of our offices. When you hand in your keys you will be asked to sign a form and your tenancy will then be ended.
If you are unable to hand in your keys personally someone can hand them in on your behalf but you must give them a letter with the keys confirming who is handing them in on your behalf.
You must make sure that there is no one else who has keys to the property and you must not leave any person or animal at the property when you go.
The property should be left in a clean and tidy condition with no belongings or rubbish left behind. The garden should also be left in a clean and manageable condition. If you fail to return the property, including the garden, in an acceptable condition you will be recharged for the costs of clearing any items that are left behind.
Sometimes less than 4 weeks notice can be accepted, for example where a tenant has died and executors or next of kin are ending the tenancy. In these circumstances we would ask that the next of kin contact the Tenancy Management Coordinator as soon as possible so that each individual case can be discussed and arrangements can be made.
If a tenant is unwell, is in hospital or has moved into residential care they may be unable to give notice on the tenancy. Providing that there is confirmation from a solicitor, social worker or care home manager, a relative or another person can be appointed to end the tenancy. Please contact the Tenancy Management Coordinator for the property to discuss the situation if this applies.
Changed your mind?
Up until the time you hand in the keys you can change your mind about giving up your tenancy. If you do change your mind please confirm in writing that you want to remain at your property and contact your Tenancy Management Coordinator as soon as possible.
If you have any further questions, please phone Customer Services on 0800 633 5500 and ask for the Tenancy Management Team.