If your rent account is in credit you may be eligible for a refund, for example if you pay weekly and your account is more than a week in credit you can request a refund of the difference, or if you pay monthly and your account is more than 1 month in credit you can request a refund of the difference.
We aim to process all refund requests as soon as possible subject to relevant queries being made.
For example if you are in receipt of Housing Benefit paid directly to Willow Park we will need confirmation from Manchester Revenues and Benefits service that there are no overpayments due for repayment by Willow Park before a refund can be made.
If you would like a refund please contact us on 0800 633 5500 / 0300 111 0000 or visit one of our offices.
If you owe Willow Park other debts or have not allowed access to your home for gas servicing a refund will not be made until all debts are cleared or access is allowed.