Rent officer

Your Rent Officer can give you advice about your rent. You can get in touch with them by phoning our Customer Service Team on 0800 633 5500 /0300 111 0000 or by going to your local office and making an appointment.

If you have an urgent rent problem a Duty Officer is available to help you at any Wythenshawe Community Housing Group Office. Your Rent Officer will be able to help you with any rent matter, such as:

  • Deciding on the best way of paying your rent
  • Preparing an income and spending plan to work out a payment plan
  • Offering advice on benefits that you may be able to claim
  • Helping you to make an application for benefits
  • Doing a financial health check
  • Renegotiating payment plans with other organisations
  • Giving you advice on debt
  • Helping with Housing Benefit issues – checking eligibility, challenging overpayment and reviewing claims

You can look at your rent account online 24 hours a day – set up a free online account.