Service Review Group

Service Review Group

  • Delivers end to end service reviews in order to provide an independent view of performance and produces recommendations for improvement.
  • Provides robust tenant led strategic monitoring of overall performance across all service areas against agreed standards.

They achieve this by:

  • Requesting any information it requires to perform its duties including any additional reports, surveys or external advice.
  • Comparing working practice and outcomes against relevant external benchmarking and best practice.
  • Commissioning specific peer review exercises.
  • Receiving feedback on the quality of service delivery across the group from monitoring completed by Service Panels.
  • Commissioning any resident involvement activity to support its review activity.

Downloads

Service Review Group Meeting Minutes 29513 (PDF, 98 KB)