Standards we must keep
Repair standards we must keep
Doing the repair:
- We will send a fully-trained, worker at the appointed time.
- The worker will show you official identification, and will be polite and helpful.
- The worker will do the repair or the inspection, as described on the confirmation letter, and will leave the job clean and tidy.
- If the worker cannot do all the work needed on that visit, s/he will explain why and immediately arrange another appointment with you.
- If the problem is being inspected first, the worker will tell you what needs doing and when it will be done by.
After the repair
- You will be asked to complete a one question survey on the technician’s mobile device. Are you happy with the work completed?
- If tenants report that they are dissatisfied with the work that has been carried out we will investigate the problem.
- If you are unhappy with our service but do not get asked to complete a survey please contact us